Forrester's approach to vendor selection leverages the Forrester
Wave analysis and helps you:
Assessing IT Best Practices
Challenge:
The client approached Forrester seeking an independent assessment of
its current IT practices with particular emphasis on strengths,
weaknesses, and associated risks, as well as potential improvements
based on best practices and alternative scenarios for the client's IT
management structure.
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Benchmarking IT Applications
Challenge:
Before deciding to expand its ERP system, this financial services
company needed to know whether its current vendor would also be the
right platform in the future.
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Assessing IT Infrastructure
Challenge:
The company overbuilt its IT infrastructure in expectation of
substantial revenue growth that did not materialize. The manager needed
advice in resizing the asset base to meet current demand.
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Performing A Competitive Software Evaluation
Challenge:
The client wanted to standardize its CRM and ERP applications at the
company's many locations around the globe. The IS executive turned to
Forrester for advice on selecting the best solutions provider to meet
the needs of a highly diversified manufacturer with multiple, discrete
customer segments.
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Justifying Technology
Investments
Challenge:
Senior management had mandated that all technology investments have a
formal measurement of the financial impact to the organization. The
client asked Forrester to implement its
Total Economic Impact (TEI)™ methodology throughout its project office.
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Assessing Outsourcing Vendors
Challenge:
Approaching the midpoint of a 10-year outsourcing contract, the client
experienced performance problems with its vendor. Before renegotiating
the contract, the client wanted to develop a clear understanding of
expectations moving forward.
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