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For Sourcing & Vendor Management Professionals

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April 22, 2008

Understanding The Captive Life Cycle

Captive-Center Behavior Follows A Four-Stage Evolution

by Sudin Apte

with Christine Ferrusi Ross, John C. McCarthy, Onica King

Average:
(2 ratings)

This is an excerpt

Executive Summary

Debate still rages regarding the success of offshore captive centers. But many firms that previously believed in the captive approach changed sides in the debate — having a change of heart and scouting for third-party providers and even selling off their captive centers. Several blame a changing offshore reality for the debacle while others claim it was the outcome of changing business and innovation requirements. Yet these changes of heart are not random. In fact, scrutiny exposes a four-stage life cycle through which most captive centers evolve. Firms with captive centers need to find a way to expedite their evolution through the four stages to successfully leverage offshore for their business needs.

This is an excerpt

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