Clay RichardsonSenior Analyst
Business Process Management, Business Process Management, Business Process Management Suites, Business Process Management Suites, Business Process Methodologies, Business Process Methodologies, Business Process Modeling, Business Process Modeling, Business Process Optimization, Business Process Optimization, Converge business information, processes, and rules, Converge business information, processes, and rules, Packaged Applications, Packaged Applications, Workflow, Workflow
Clay serves Business Process & Applications professionals and is a leading expert on on business process management software, services, and methodologies. Clay delivers strategic guidance to Business Process & Applications professionals seeking to improve collaborative and operational business processes. Clay specifically helps enterprises establish BPM strategies and governance standards, establish BPM centers of excellence, identify Agile and Lean methodologies best suited for BPM projects, and identify vendors and technologies that help automate and optimize mission-critical business processes.
Clay comes to Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM Centers of Excellence.
Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company's business process management practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.
Clay is active with several BPM industry associations, including the Workflow Management Coalition, where he served as founder and co-chair of the organization's Public Sector chapter.
Clay earned a B.S. in computer science from The University of South Carolina and a BPM Professional Certificate from Boston University.
Economic Forces Drive Lean BPM Trends And Adoption September 18, 2009
Forrester TechRadar™ For BP&A Pros: Business Process Management Suites, Q3 2009 August 13, 2009 (Rating: 9) BookmarkPDF
Vendor Snapshot: HandySoft OfficeEngine Whips Unstructured Processes Into Shape July 15, 2009 (Rating: 10) BookmarkPDF
Use Lean Discovery To Accelerate The Return On Your BPM Investment July 14, 2009 (Rating: 10) BookmarkPDF
Vendor Snapshot: Lombardi Blueprint Bridges Gap Between Process Discovery And Execution February 06, 2009 (Rating: 7) BookmarkPDF
Skills And Training Required To Develop Your Business Process Analysts December 2009 Receive an alert when this document is published: email RSS
Clay is an avid golfer who also loves travel and politics.
