For Information & Knowledge Management Professionals

Topic Overview: Must-Read I&KM Research For An Economic Downturn

by Matthew Brown, Connie Moore, Rob Karel, October 29, 2008

Financial bailouts, downward consumer spending, and roller-coaster stock markets are starting to put pressure on information and knowledge management (I&KM) professionals. Will industry consolidation mean gut-wrenching systems consolidation? How will . . .

For Information & Knowledge Management Professionals

Topic Overview: Microsoft Office SharePoint Server 2007

by Kyle McNabb, Rob Koplowitz, April 24, 2008

Forrester's Microsoft Office SharePoint Server (MOSS) 2007 research helps information and knowledge management (I&KM) professionals get to grips with the sometimes viral adoption of Microsoft's collaboration, enterprise content management (ECM), search, . . .

For Information & Knowledge Management Professionals

Topic Overview: Enterprise Content Management

by Kyle McNabb, March 10, 2008

Enterprise content management (ECM) has grown into a major software category through the consolidation of different point solutions, including document management, Web content management, document imaging, records management, and digital asset management . . .

For Information & Knowledge Management Professionals

Information Classification Must Reach Beyond Knowledge Management

There Are Many Faces Of Information Classification

by Paul Stamp, Barry Murphy, Stephanie Balaouras, October 2, 2007

Information and knowledge management (I&KM) professionals incorrectly assume that information classification is all about making information easier to find. This narrow vision ignores other critical reasons for classifying information — such as ensuring . . .

For Information & Knowledge Management Professionals

Topic Overview: eLearning

by Claire Schooley, September 11, 2007

eLearning is an online method of developing skills and knowledge across the entire workforce as well as with customers and partners. eLearning comes in many formats: self-paced courses, virtual live classrooms, or informal learning driven by the user. . . .

For Information & Knowledge Management Professionals

Topic Overview: Collaboration Platforms

by Erica Driver, March 19, 2007

People use collaboration tools to improve business processes and gain personal and team productivity. In the past, information and knowledge management professionals installed point products to meet specific business requirements. But discrete collaboration . . .

For Information & Knowledge Management Professionals

Topic Overview: Data Warehousing

by J. Paul Kirby, January 23, 2007

Organizations collect data from many sources, transforming it into a common format and context and loading it into one or more databases for insight and action, ultimately with a view toward better decision-making and innovative responses to market factors. . . .

For Information & Knowledge Management Professionals

Gates Steps Back, Changes Everything

His Exit Marks The End Of A Software Paradigm, New Era For Microsoft

by John R. Rymer, Ted Schadler, Erica Driver, June 16, 2006

Bill Gates and CEO Steve Ballmer downplayed the significance of Gates' new personal priority on his foundation, but Forrester doesn't buy it. Gates — his encyclopedic mind, steely will, and passion for software technology — is the essence of Microsoft. . . .

For Information & Knowledge Management Professionals

A New Perspective On Information Management

by Barry Murphy, July 12, 2005

Information management is becoming a hot topic as firms struggle to deal with disparate databases and content repositories spread throughout their organizations. While technologies like database management systems, data warehousing, data integration, . . .

For Information & Knowledge Management Professionals

The Information Workplace Will Redefine The World Of Work At Last

by Connie Moore, Erica Driver, June 1, 2005

Today's information worker relies on a disjointed set of office productivity, content, collaboration, and portal tools. The information workplace (IW) will be much simpler, yet richer than today's tools by incorporating contextual, role-based information . . .

For Information & Knowledge Management Professionals

Adobe Buys Macromedia: A Perfect Alignment Of Content, Documents, And Web Applications

by Connie Moore, Robert Markham, April 19, 2005

Adobe Systems just leaped into the world of rich content by announcing plans to acquire Macromedia, combining Adobe's commanding PDF presence with Macromedia's dominance in Flash media. This purchase not only positions Adobe against Microsoft in the race . . .

For Information & Knowledge Management Professionals

"We're Engaged!" Microsoft To Acquire Groove

by Erica Driver, Nate L. Root, March 15, 2005

Microsoft announced its intent to acquire Groove Networks, which will increase the velocity of Microsoft's propulsion into collaboration platforms and the newly emerging information workplace market. Microsoft not only acquired critical collaboration . . .

For Information & Knowledge Management Professionals

Five E-Learning Mistakes To Avoid In 2004

by Claire Schooley, Laurie M. Orlov, Colin Teubner, January 21, 2004

E-learning is a hot technology for 2004 - but companies implementing e-learning will encounter difficulty unless they avoid specific problem areas. Five of the most common mistakes that contribute to e-learning failure are detailed below.

For Information & Knowledge Management Professionals

Stellent Raises The ECM Bar With Optika Acquisition

by Connie Moore, Laurie M. Orlov, Colin Teubner, January 12, 2004

Stellent's acquisition of Optika should ring a cautionary note for WCM and DM vendors that still are focusing on markets for specific content types rather than thinking strategically about addressing all unstructured content types.

For Information & Knowledge Management Professionals

Why Top Executives Should Care About Portals

by Laura Ramos, Laurie M. Orlov, Ryan Hudson, September 10, 2003

Portal hype and lofty expectations are rampant. But active executive support is the key to ongoing portal success. Leaders should set portal direction and provide consistent communication to smooth adoption and get IT and business to work together.

For Information & Knowledge Management Professionals

Scorecard Summary: Plumtree's Enterprise Web Suite

by Nate L. Root, Sharyn Leaver, Tamara Mendelsohn, September 3, 2003

Plumtree has enhanced its portal platform with content management, collaboration, and homegrown search. The result: a good product for building employee-facing portals that support self-managed, collaborative communities.

For Information & Knowledge Management Professionals

Interwoven/iManage Merger Cracks The ECM Ranks

by Nicholas Wilkoff, Sharyn Leaver, August 13, 2003

Interwoven has announced plans to merge with collaborative content management vendor iManage. Integration of the merged companies will take time, but short-term cross-selling opportunities will help Interwoven compete for ECM deals and drive toward diversification . . .

For Information & Knowledge Management Professionals

IBM Finally Gets Web Content Management

by Nicholas Wilkoff, Sharyn Leaver, July 16, 2003

IBM's acquisition of the midtier Web content management specialist Aptrix fills a gap in its content management portfolio. The resulting solution will be "good enough" for most enterprise buyers.

For Information & Knowledge Management Professionals

Interwoven Reloads With MediaBin Acquisition

by Nicholas Wilkoff, John P. Dalton, June 2, 2003

Interwoven's acquisition of digital asset management specialist MediaBin will broaden its sales reach and put pressure on competing Web content specialists.

For Information & Knowledge Management Professionals

Macromedia's Central? Right On

by John P. Dalton, Harley Manning, March 28, 2003

Macromedia's Central heralds a new class of applications that frees end users from having to rely on the network to interact with rich content and data. Riding on the ISV's recent successes with the MX suite of tools, Central further separates Macromedia . . .

For Information & Knowledge Management Professionals

Real-World Collaboration Gets Friendlier For Users

by John P. Dalton, Harley Manning, Hwasun Lee, March 14, 2003

SMART Technologies' DViT technology lets end users control and annotate the contents of a presentation with nothing more than their fingers. Combined with interactive whiteboard function, DViT marks an important step forward for collaboration tools.

For Information & Knowledge Management Professionals

divine Files For Bankruptcy: The Roll-Up Unravels

by Nicholas Wilkoff, Eric Schmitt, February 28, 2003

divine is filing for bankruptcy and will likely sell off its assets in piecemeal fashion. Until the dust settles, prospects and customers should hold off on new investments and look to third-party support.

For Information & Knowledge Management Professionals

Scorecard Summary: Microsoft's Content Management Server 2002

by Nicholas Wilkoff, Joshua Walker, February 24, 2003

Microsoft's Content Management Server 2002's new .NET architecture gives firms improved customization and scalability. But firms will find that the product still falls short at key enterprise content management requirements like repository integration.

For Information & Knowledge Management Professionals

Rich Client Apps Don't Need To Wait For Microsoft

by John P. Dalton, Bruce D. Temkin, Laurie M. Orlov, December 5, 2002

Microsoft touts its vision of transforming static forms-based apps. But veteran ISVs already offer compelling rich client solutions. Case in point: Adobe's new release of its Document Server line.

For Information & Knowledge Management Professionals

Verity Captures Low-End Search With Inktomi Buy

by Paul Sonderegger, Bob Chatham, November 18, 2002

Verity pitches its newly aquired Inktomi technology as no-frills search at a low price. This clever strategy will get Verity into smaller deals it previously couldn't touch, building a roster of upsells to its enterprise products.